Note that some products are made to order and can take 2 weeks before it's shipped. Average shipping is between 10-20 business days. Expect a wait time of 4-5 weeks+ for products on back order. Please contact customer support for specific product delivery times. 

Once an item is shipped, an email will be sent out to the customer with tracking information. If you have not received this email, the product has not yet shipped. It may be still in production or on backorder.

All orders are processed within 1-2 business days. You’ll receive an email with a tracking number once your order ships from the warehouse. It’s important to make sure you’re available when your package arrives. You’ll be responsible to be present for the delivery. If you miss your delivery, you will need to reschedule a delivery date and time.

Once you receive your package, it’s important to inspect it before signing for it to identify any shipping damage. You’ll need to contact us via email and have it returned to the manufacturer if so.

Curbside delivery means your package will be dropped off at the curb. You will most likely need additional assistance to get the package inside your residence. Plan on asking a neighbor or friend for assistance. Most of the time assembly is quick and easy once it’s in the location of choice. You’ll be responsible for removing any packaging materials.

Please add the Premium Pilates Assembly 'Handy' service if you would like a technician help carry inside your home and assemble your equipment and for you. 

Additional Shipping Charges for Non-Contiguous US States and Remote Areas

The store only provides free shipping to US mainland states. Shipments to Alaska, Hawaii, and Puerto Rico shall incur additional shipping fees due to remote location surcharges. Extra charges will be calculated and accurate shipping quotes will be provided post-checkout for your approval to continue with freight delivery of your product. Please contact customer service at support@modernreform.com or call 1-855-723-2532 for specific shipping quotes to these destinations.

INTERNATIONAL SHIPPING - TO CANADA

For our Canadian Destination Customers Only:

Modern Reform ships select products to Canada from our international-based warehouses. While we're excited to serve our Canadian customers, please be aware of the following important information:

1. DUTIES AND TAXES: As a US-based company, we do not collect Canadian sales taxes (GST/HST/PST) at checkout. Canadian customers are responsible for paying all applicable duties, taxes, and customs fees upon delivery. These charges are collected by the shipping carrier or customs authority when your package arrives in Canada.

2. ADDITIONAL COSTS: The amount of duties and taxes varies based on the product value, category, and provincial regulations. These fees are not included in your order total and are separate from shipping costs.

3. DELIVERY TIMELINE: International shipments to Canada may take additional time to clear customs, which can extend the estimated delivery timeframe by 2-5 business days.

4. ELIGIBLE PRODUCTS: Only select brands are available for shipping to Canada, including Sportline™, Merrithew™, Align Pilates®, and Private Pilates. Other brands are currently only available for US shipping.

For questions regarding international shipping or to get an estimate of potential duties and taxes, please contact our customer service team at support@modernreform.com or call 1-855-723-2532.