Returns

How can I cancel my order?

We can honor a refund if your product is cancelled within 24 hours. It’s important to contact us as soon as possible when trying to cancel an order. Please submit your request in writing including the order number, product, and your contact information. We will try our best to cancel for you.

Please note all equipment is built-to-order. If the product is in production, you will be subjected to a 20%-60% restocking fee depending on how far along your equipment is in the manufacturing process. 

If your order has already shipped, then it's too late to cancel your order. 

Not all orders can be cancelled after 24 hours. All sales are final once your order is shipped. 

If your order is eligible for a refund, you may be held accountable for any shipping costs and processing fees on credit card transactions.


Cancellation Fees After 72 Hours

If you decide to cancel your order after it has been processed and is being held in our inventory (but before shipment), there will be a restocking fee or holding charge applied if the request is made after 72 hours from the time of order. This fee helps cover the cost of inventory holding and preparation time.

Restocking Fee: A charge of 5% will be applied to orders canceled after 72 hours.

Holding Fee: If an order is held in our warehouse for more than 72 hours at the customer's request, a daily holding fee of $5 will apply. This fee is intended to cover the space and resources used to store the item.

Can I return my order?

Customer satisfaction is very important to us. Our Customer Services Support Team is here to assist you. To return a returnable item to Modern Reform, Buyer must send an email to Support@ModernReform.com within 24-72 hours of your original purchase date.

Non-Returnable 

Unless covered by warranty, these products are not returnable:

  • Custom products: any product ordered with custom upholstery or equipment configuration.
  • Equipment: reformers, wood reformers, trapeze and mat tables, reformer/trapeze combinations, reformers with towers, chairs and ladder barrels.
  • Non-equipment products: springs, twin mat conversions, wall tower mats.
  • Sale items: Items purchased at a sale price
  • DVDs: opened DVDs are not returnable unless defective. Defective DVDs may be exchanged for an identical replacement.

Return Procedure

All customers must follow the return protocol to qualify for a refund. Customers must submit photos & videos of the product in order for Customer Support to determine the best course of action. Customers who do not submit photos & videos of the return request will be considered an invalid request.

Actions before possible refund:
  • Orders with missing pieces or defective, will fall under Manufacturing Warranty and can be returned. 
  • Orders with shipping damage, will fall under Shipping Insurance and will be replaced.
  • Orders with customer assembly errors are required to submit photos & videos. A Pilates Technician will be sent free of charge to inspect and resolve the issue.

Please make sure to:

  • Reference your order number as proof of purchase 
  • Returned items request must be in their original condition, including any retail packaging, in order to be accepted.
  • Media of shipping damage or defect must be sent to Support@ModernReform.com.
  • If the item arrived damaged or was not what you ordered, Modern Reform will pay the return shipping cost. For all other returns, customers are responsible for the return shipping cost and for any damage or loss during shipment back to us.